A busy week & still not done...

I am beginning to think that I'll never finish with moving. Granted, I am only bringing over 1 load an evening and then putting it away... but it is tiring. Last night I hauled over 10 boxes of hardback books. Ouch. I'm still not done bringing over my antique book collection... about 5 more boxes.

Load 38: Kitchen items
Load 39: Hall closet, spare bathroom, kitchen items
Load 40: 10 boxes of books

In other news.

I hate Comcast. Pick that up google search engine.

On Tuesday, I left work 3 hours early to meet the Comcast tech here at the house. I ask him if he's disconnecting my old service as well.

'no, you need to call them' So, I did, for an hour with no answer given to me about my old service. He was going to give me a phone number to call, but became mysteriously disconnected before we finished the phone call.

I ask the tech if my computer has to be within reach of my tv since I'm only getting basic service and don't know if he's using a box or not.

'yes, it does' he says.

So, an hour later when he put a paper in front of me to sign, I told him 'thank you for installing my internet & cable'.

'I only put in the cable. You will have to schedule for someone to install the internet & pick up the boxes.' he says.

I was livid. I had just been on the phone for ONE hour and he didn't bother telling me I needed to schedule ANOTHER tech to come install my internet.

I have been online countless times and called several times and keep getting the same answer.

'our system is being upgrated, sorry for the inconvenience. We appreciate your patience'

I hate you Comcast.

Comments

  1. Karen AnneOctober 22, 2009 at 1:19 PM

    They sound like they're worse than Cox, if that's possible. Maybe not worse than HP, though :-)

    I googled. Two things turned up:

    This guy on twitter, but you don't have to twitter, he gives his email and says he's a Senior Director, Comcast National Customer Service:
    http://twitter.com/comcastcares

    The comcast page at
    http://www.comcast.com/Corporate/Customers/Contactus/Contactus.html
    which says it has email and chat. It least you wouldn't be stuck on the phone, although who knows what the chat/email people are like.

    Your rental period ends at the end of the month, right? I would be tempted to send a letter, maybe return receipt requested, saying you won't be responsible for bills at the old address after that date. Whether that would do any good, who knows.

    ReplyDelete
  2. brismodOctober 22, 2009 at 2:07 PM

    They do say moving is stressful and I reckon it's because of all the service providers you have to talk to...The right-hand doesn't seem to know what the left-hand is doing in some of these "customer-service" focused companies!

    ReplyDelete
  3. DebbieOctober 22, 2009 at 8:32 PM

    Brismod:
    It's really frustrating!

    ReplyDelete
  4. DebbieOctober 22, 2009 at 8:32 PM

    Thanks Karen Anne! I have used the live chat option twice and was online for an hour each time. I emailed Comcast this morning, they say they respond within 24 hours... so hopefully tomorrow.

    You are the most helpful person I've ever known! Seriously, thank you for always having the answer. :)

    ReplyDelete
  5. VictoriaOctober 22, 2009 at 8:37 PM

    We have verizon here... my husband is a Network Admin, hes had to fix it himself a ton of times because it takes too much time to call them and have them trobleshoot it. With out him I am pretty sure I would be on the phone non-stop. And we have FIOS which is supposed to be the best. PSH.

    I hope things get sorted out for you. If you need a laugh I suggest youtubing Daniel Tosh. He has no social filter... but he seriously cracks me up.

    Oh and Karen Anne all I can say is thank you. LMAO

    ReplyDelete
  6. DebbieOctober 22, 2009 at 10:28 PM

    Victoria, you are lucky to have a husband that knows the network stuff!

    I emailed you. ;)

    ReplyDelete
  7. KellyMellyBoBellyBananaFannaOctober 24, 2009 at 8:49 PM

    Ah, Comcast. Can't live with 'em, can't live without 'em.

    I feel your pain.

    :)

    Kelly
    http://tearinguphouses.blogspot.com

    ReplyDelete

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